707 Doctors Select Final Support
As Their Alternative for Software Support…
During the 1st Year of Operation

Arlington, Texas – October 1, 2001 – UPDATE - Final Support, Inc. proves every day that there’s no substitute for personal attention when it comes to supporting software. In a world of e-mail, voice mail and other high-tech communications, customers prefer to communicate with “real people”. And the numbers prove it. During their first year of operation, Final Support has contracted with 707 doctors to provide software support for their practice management software.

Software Support professionals at Final Support, provide users with expert counsel on virtually all aspects of the software, from installation, to networking, to trouble-shooting. Final Support provides personalized support for the leading practice management software, including Medical Manager®, Millbrook Practice Manager®, and other leading software.

The approach is simple, and it provides doctors a choice. “We can choose a support plan that directly meets our needs in terms of response time and cost.” ‘It’s wonderful to have a choice again”, said Hunter Richmond, M.D., of E.N.T. of North Texas. “With their Internet Option, we can enter our calls 24/7 and, we can track the progress of our calls anytime”. “It saves valuable staff time and makes us more efficient”, commented clinic manager Darlene Bernard.

Another Final Support client and Medical Manager software user is Todd Flaherty, owner of Medical Billing Unlimited. “They provide a service that this industry badly needs,” Flaherty noted. “It’s all about turnaround time and a thorough knowledge of the software, and they offer both.” “Billing for 57 doctors requires immediate solutions”.

In addition to raising the bar on the level of expertise and service they have brought to the market, Final Support introduced a unique fee structure that’s been well received. Final Support customers have the option of choosing their rates based on anticipated use.

In addition to medical practice management software support, Final Support offers educational services, including custom on-site training and regional training seminars, electronic claims and statement processing and other products and services that help doctors and their administrators operate efficiently. Their plans include introducing a “traveling classroom” during late 2001 or early 2002. This will bring training directly to medical communities.

Karen McAlister, Vice President for Wilson N. Jones Medical Center MSO says, “Their willingness to hold quality training classes at our facility means no one from our MSO management has to travel. Our time is better spent. It’s a plus with our doctors as well, since you’ve designed classes specifically for their needs”. “And with 73 doctors, requirements for education are quite diverse”.

For information on Final Support, call (817) 282-0300.

For media information / interviews contact:
The Marketing Manager - Final Support - (817) 282-0300